Services

Installation, Maintenance, Repair

You can contact Source Oméga anytime for your appliances. We are proud to respond to service calls within 48 hours. Source Oméga employees follow your safety rules: they wear helmets, safety glasses, and safety boots when required. Additionally, our technicians wear latex gloves and a hair and beard net during cleanings. After all, these are food-related devices! You will easily recognize them by their uniform featuring the company logo on the back.

Installation

Upon receipt of your order, we are usually able to prepare a unit and schedule its installation within a week. Installation is included with the purchase of all water coolers. Three hours of installation are typically required for the purchase of a drinking fountain and are billed separately.

Repair

Source Oméga repairs almost all appliances from the brands listed below. Additionally, we can replace the copper reservoir of your drinking fountains with a stainless steel reservoir to prevent the water from having a metallic taste.

We can repair appliances from the following brands: Antartika, Cordley, Elkay, Halsey Taylor, Haws, Ebco, Oasis, and Sunroc, whether it’s for replacement faucets, covers, pressure regulators, thermostats, receptacles, etc.

Filter and cartridge replacement

Filters or cartridges are not necessarily replaced during each of our visits. They will only be replaced as needed, and the frequency of these changes will depend on two main factors: the quality of the incoming water and the usage of the appliances. As a general rule, they are all changed at least once a year.

Periodic Maintenance Contract

The best way to keep your machines in good condition

At Oméga, we go far beyond the simple exterior appearance of your drinking fountains and water coolers. Our experts ensure that every corner of your appliances is thoroughly cleaned and disinfected, starting with the reservoir, which is not only emptied but also sanitized with the “Stérile” brand product. Recommended by Health Canada, this product guarantees deep descaling and effective disinfection, while being completely safe in the event of accidental ingestion.

We also use a combination of three other specialized products to make your appliances shine and keep them in perfect condition. Our team even takes care of dusting the inside of your equipment with a vacuum, carefully checking the filters, faucets, pipes, and all essential components to ensure their proper functioning. Finally, we rigorously check the water temperature to ensure optimal performance.

We typically recommend maintenance every four months for your water coolers, but some customers prefer a monthly schedule for maximum peace of mind. For your drinking fountains, an annual cleaning is ideal for maintaining performance.

With Oméga, you also benefit from proactive equipment management. We keep all the technical details of your devices (brand, model, serial number, location) so we can quickly intervene in case of a breakdown. Additionally, our database allows us to track scheduled maintenance visits for your appliances. You can also let us know if you’d like us to confirm the date of our visit before we arrive at your location.

Unsure of the Product You Need?

Talk to our experts for advice to make an informed decision.

Cooler Modification

Modified water coolers have the same appearance as bottle coolers (minus the bottle) and provide cold water just like bottle coolers. The difference is that they are connected to the building’s plumbing system and are equipped with a float and filtration system. The filtration we install includes the following filters/cartridges:

A sediment filter or cartridge – to capture suspended particles in the water starting from 1 micron.
A softener filter or cartridge – to remove water hardness that causes lime deposits, which can lead to bacterial growth.
A carbon filter or cartridge – to remove the taste and smell of chlorine.
Other filters can be installed depending on the quality of your water.

We use copper pipes to connect the appliance to your building’s plumbing. Ideally, your appliances should be installed near a water source, such as a break room, restroom, or cafeteria.

Sales, rental, and leasing

We sell all the products available on this site. Our rental contracts are only offered to businesses, industries, and government agencies. They can rent a modified cooler or modify one or more of their own coolers. These are typically “turnkey” contracts.

If you are hesitant about modifying your own coolers, Source Oméga can provide you with a modified cooler for a one-week trial, free of charge and with no obligation on your part.