NOTE: This amended warranty will be applied on all units purchased on, or after April 1st, 2015
We thank you for purchasing with Source Omega Inc. Our warranty consists on two parts:
1. If you are located in an area we serve, and if you sign a maintenance contract with Source Omega:
a. Your device comes with a conditional warranty of 7 years on cooling components and labour (i.e. the maintenance must be done by Source Omega), repairs in our premises. We will collect your unit, if damaged, and we will reinstall your repaired device, or a new unit. As long as the unit is under warranty, if breakage occurs, it will be at our discretion to repair the unit or replace it with another one. If we decide to replace it with another device, it will be guaranteed for the remaining warranty period from the purchase date of the first unit, and not from the date of its installation.
2. If you are located in an area that we serve, and do not sign a maintenance contract with Source Omega, OR if you are in a distant area where we do not go:
a. Source Omega recommends regular filter changes, i.e. the softener filter should be checked every 4 months and replaced at least annually. The other two filters (sediment and carbon) should be changed once a year by the KS and KCP filters sold by Source Omega, otherwise the warranty will be cancelled. So, there will be no warranty on your device, if after the first 12 months, no filters were purchased from Source Omega.
b. As long as you comply with this condition, i.e. you order and change the 3 filters every year on the anniversary date, the unit will have a 7-year warranty on refrigeration components and labour, repairs in our permises. The unit must be sent to us, at your cost, and will be returned after repairs, at our expense. As long as the unit is under warranty, if breakage occurs, it will be at our discretion to repair the unit, or replace it with another one. If we decide to replace it with another device, it will be guaranteed for the remaining warranty period from the purchase date of the first unit, and not from the date of its installation.
The softening filter is designed to retain the limescale in the water. If the softener filter is not changed as recommended, and there is development of limescale deposits, it will act as insulation, and will result in the cooling components to over work, making them more subject to breakage. The refrigeration performance will decrease, resulting in warmer (less cold) water. Limescale can also block the valve mechanism of the spout. Again, the water will leak endlessly, and will force the refrigeration components to work constantly.
The sediment filter traps particles suspended in the water, and the carbon filter eliminates the bad taste and smell of chlorine. They are present to maintain good water quality. To avoid large bacterial formation, the three filters should be replaced annually (by original KS, KA and KCP filters), or further to a notice from the municipality to boil the water. If you perform the maintenance by yourself, you must buy the three replacement filters and batteries for the water leak detector to Source Omega , every year, for the warranty to be maintained at 7 years. If the three filters are not replaced annually as recommended, Source Omega disclaims responsibility, should your employees fall sick because of bacteria.
To ensure the filters are changed periodically, Source Omega will send you a letter, every four months, asking you to perform a test to check the efficiency of the softener filter. We will ask you also to send us a PO number to proceed to the purchase of the replacement softener filter, if necessary. In addition, once a year, on the anniversary date of the purchase, we will send you a letter requesting a PO number for the purchase of the three replacement filters, as well as the batteries for the water leak detector.
If no order is placed after the first 12 months, the warranty will cease on refrigeration components and labour.
Products that would be defective for any other reason, according to Source Omega’s discretion, such as a wrong installation, failure to respect the installation and operational instructions, carelessness, volontary damage, misuse or vandalism, accidental damage, alteration, tampering, or repairs by anyone other than Source Omega, are not covered by this warranty.
Please, do not hesitate to contact us by phone (1 877 859-2837), by email, or by online form.